Last Modified: May 14, 2025
At BigPlus PTY LTD, your privacy is important to us. This Privacy & Cookies Policy explains how we collect, use, and protect your personal information in accordance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR), UK GDPR, and South Africa’s Protection of Personal Information Act (POPIA).
We collect information that you provide to us, such as:
Full name
Email address
Phone number
Billing and shipping address
Payment details (processed securely through third-party gateways)
Marketing preferences
When you browse our site, we may collect:
IP address
Browser and device type
Geolocation data (based on your IP)
Pages viewed and interaction behavior
Referring websites or links
We process your data under the following legal bases:
Consent (e.g., for marketing emails or cookie tracking)
Contract (e.g., to fulfill an order or provide customer service)
Legal obligation (e.g., record-keeping for tax purposes)
Legitimate interests (e.g., fraud prevention, site improvement)
You can withdraw your consent at any time.
We use your data to:
Fulfill purchases and process payments
Deliver products and manage returns
Send service-related and promotional communications
Personalize your experience
Comply with regulatory requirements
Improve our website functionality and security
We use cookies and similar technologies for:
Site functionality (e.g., cart and login features)
Analytics (e.g., Google Analytics)
Advertising (e.g., Meta/Facebook Pixel, Google Ads)
By using our site, you consent to cookies unless you disable them in your browser settings.
You may refuse or limit cookies by:
Adjusting browser settings
Using third-party opt-out tools
Managing preferences via our cookie banner (if implemented)
Your information may be stored or processed in countries outside of your own. Where applicable, we use safeguards such as:
Standard Contractual Clauses (EU/UK)
POPIA-compliant agreements for South African users
You have the right to:
Access your data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Object to or restrict processing
Data portability (for EU/UK residents)
Lodge a complaint with a supervisory authority
To make a request, email [insert your contact email].
For:
UK users: Contact the Information Commissioner’s Office (ICO)
EU users: Contact your national Data Protection Authority (DPA)
South African users: Contact the Information Regulator (South Africa)
We take data security seriously. Measures include:
SSL encryption
Limited employee access
Secure third-party payment processors
Routine security audits
We share your data only with trusted partners as needed to run our business, including:
Payment processors (e.g., Stripe, PayPal)
Logistics providers (e.g., couriers)
Marketing platforms (e.g., Meta, Google)
Web analytics tools
These providers comply with relevant data protection regulations.
We keep your information only as long as necessary to:
Provide our services
Meet legal and tax obligations
Resolve disputes and enforce agreements
Our site is not intended for children under the age of 13. We do not knowingly collect data from minors.
We may update this Privacy & Cookies Policy to reflect changes in legal or operational requirements. Please check this page regularly. Continued use of our site indicates acceptance of the updated policy.
If you have any questions or want to exercise your rights, contact us at:
support@bigplushq.com
Software for fast-growing retailers. Sell in-store and online, manage inventory across every location, and meet customers wherever they shop.