Unlimited support from a proactive team that understands your business, your workflows, and real-world retail environments. We help you resolve issues fast and keep your system running clean as you scale.
Average resolution time on support tickets
Ticket resolution within our SLA
Our current net promoter score
To ensure a single point of contact, Bigplus customers* are assigned a dedicated CSM who understands your business.
We'll run periodic health checks, and identify any incorrect processes occurring - such as stock continually selling into negative.
Bigplus is always being updated, we'll reach out to help implement any new features or integrations that are released.
A quarterly meeting is typically scheduled, allowing a check-in from both parties to bring up any issues or suggested improvements.
*Customer success management included on Standard & Advanced billing plans.
Software for fast-growing retailers. Sell in-store and online, manage inventory across every location, and meet customers wherever they shop.